Thanks to its dynamic aftersales outlet policy, Renault is able to provide customer care and services that are designed and structured to deliver quick fix repair and care work that meets the full spectrum of motorists' needs.


The Motrio Network

Motrio is a network aimed at independent repair and servicing aftersales professionals (MRAs), who are looking for the backing of an organization with a name, sales support, and training and public relations resources.

The network helps small and independent garages to offer their customers benchmark products and associated services in order to meet repair and maintenance needs like servicing, ignition, oil changes, brakes, shock absorbers, filtration, exhaust, camshaft driving systems, tyres.

Motrio is a multimake repair company which also offers a comprehensive range of services, from diagnostic tools, documentation, and a hotline, to special offers and credit cards.

The network is built on an accreditation contract between the primary Renault network and the aftersales professional and an agreement between the primary Renault network on one hand, and Renault and the aftersales professional on the other.

Launched in France in October 2003, Motrio now boasts over 1,200 outlets. There are also Motrio outlets in Portugal (37), Poland (20), and Argentina (53).



Renault Minute

Type of service

The rapid repair and servicing concept has been developed in the Renault dealership since 1986.

The concept focuses on routine servicing and repair operations that can completed quickly and without appointments. Renault Minute offers customers rapidly available services for frequent, routine operations like oil changes, periodic check-ups, and the replacement of parts like tyres, brakes, exhausts, batteries and climate control systems.


Customer commitment

As well as fast turnaround times, Renault Minute focuses on customer care, local coverage, and sales know-how through eight commitments:
- Attending to customers immediately,
- Providing a customer care and waiting area
- Personalized customer relations
- Open to the public 6 days out of 7
- Free estimates
- Set prices
- Genuine parts
- 25-point safety and comfort check given to all vehicles free-of-charge


Key figures by region

France: 486 sites
Europe: 431
Euromed: 12
Americas: 66
Asia-Africa: 5

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